Refund Policy

This policy explains how therabreath handles 30-day no-reason returns, exchanges, quality problems, refunds, and pre-shipment cancellations.

Your 30-Day Options

Customers of therabreath may ask for an eligible return or exchange for any reason during the 30 days following delivery.

A return must first be authorized through support@therabreathviolet.shop, after which therabreath will provide the appropriate shipping instructions.

Items Not Eligible for a No-Reason Return

therabreath cannot accept a change-of-mind return for custom goods, clearance or Final Sale merchandise, gift cards, or opened intimate and hygiene-sensitive products.

therabreath will still address damage, defects, incorrect or incomplete orders, and rights that cannot lawfully be limited, even when the product category is normally excluded.

Return Labels and Quality Issues

therabreath pays the return shipping for every approved no-reason return or exchange and will provide a prepaid label or an equivalent free return arrangement.

therabreath also bears all return shipping costs for damage, defects, quality concerns, wrong items, or missing items and components.

No restocking fee applies to an approved return or exchange handled under this policy.

Cancellation Requests

Cancellation is available only before the order ships. A shipped order must instead be handled through the Refund Policy procedures.

The default return destination is 3489 Mountain Ash Blvd, Eugene, Oregon, 97405, United States. Do not send an item there until therabreath confirms the authorization and instructions.

When Approved Funds Are Returned

therabreath sends an approved refund back to the original payment method, with receipt of the funds expected within 5-10 business days.

Restocking fee: None.

For clarity, therabreath pays all approved return shipping for both no-reason returns or exchanges and verified quality-related returns.

Merchant Information

Business name: therabreath
Brand or store name: therabreath
Email: support@therabreathviolet.shop
Phone: 303-359-5226
Physical address: 3489 Mountain Ash Blvd, Eugene, Oregon, 97405, United States
Customer service hours: Monday to Friday, 9:00 AM–5:00 PM (Central Time (CT))